Privacy Policy

This Privacy Policy describes how Jay Bhavani ("we", "us", or "our") collects, uses, and shares information when you visit our website at https://jaybhavanipineville.com or interact with our services.

1. Information We Collect

Information You Provide

• Contact Information: Name, email address, and phone number when you contact us, create an account, or submit feedback.
• Order Information: Name and contact details when placing an online order through our ordering system.
• Feedback: Any comments, ratings, or reviews you submit through our feedback form.
• Catering Inquiries: Event details and contact information submitted via our catering request form.

Information Collected Automatically

• Usage Data: Pages visited, time spent, referring URLs, and browser/device information.
• Analytics: We use Google Analytics 4 to understand how visitors use our website. This includes aggregated, anonymized data about website traffic and behavior.
• Cookies: We use essential cookies to operate the website and optional analytics cookies to improve our service.

2. How We Use Your Information

• To process and fulfill your orders
• To respond to your inquiries and customer service requests
• To send transactional communications (order confirmations, etc.)
• To send marketing communications you have opted into (we will never spam you)
• To improve our website and services based on usage patterns
• To analyze customer feedback and improve our food and service
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and services (e.g., AWS for hosting, email delivery services), bound by confidentiality agreements.
• Online Ordering Platforms: If you order through DoorDash or other third-party platforms, their own privacy policies apply.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Customer account data is retained until you request deletion. Analytics data is retained per Google Analytics' default retention settings.

5. SMS/Text Messaging

If you opt in to receive promotional text messages from Jay Bhavani, the following terms apply:

• Consent: By checking the SMS opt-in box during account signup or submitting an in-store consent form, you expressly consent to receive recurring promotional and marketing text messages from Jay Bhavani.
• Message Frequency: Message frequency varies based on promotions, seasonal offers, and your activity.
• Costs: Message and data rates may apply. Contact your wireless carrier for pricing details.
• Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further promotional texts.
• Help: Reply HELP to any message for assistance, or contact us at info@jaybhavanipineville.com.
• No Condition of Purchase: Consent to receive text messages is not a condition of purchasing any goods or services.
• Data Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes.
• Carriers: Carriers are not liable for delayed or undelivered messages.

For full SMS program details, see our Rewards SMS Consent page.

6. Your Rights and Choices

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may unsubscribe from marketing communications at any time by following the unsubscribe link in any email or contacting us directly.
• Cookies: You may adjust your browser settings to refuse cookies, though this may affect website functionality.

7. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

9. Third-Party Links

Our website may contain links to third-party websites (Google Maps, DoorDash, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: